Data and Support
When a service's subscription ends, no data is deleted; conversations, tickets, bookings, posts, and email are all kept. Agents can't renew their subscription; they contact the business owner or a manager.
Agent Visibility
When a service's subscription ends, only the owner and managers see a red strip indicating the service has ended with a 'Renew subscription' button. Agents see a page saying the subscription has ended and are asked to contact the account manager to renew.
Opening one of that service's pages sends the owner and managers to its subscription page to renew, while agents see a page stating the subscription has ended and are directed to contact the account manager for renewal. The account itself, along with every other service that is still running, works as usual.
When a service's subscription ends, only its pages stop working — the account, other services, team, and settings continue to function. Your data is kept until you renew the service.
Ticket Management
When a service's subscription ends, its pages in the support system stop working, but the account, other services, and settings continue to function. The subscription-ending strip is visible only to the owner and managers, indicating that the service has ended. Agents see a page stating the subscription has ended and are asked to contact the account manager to renew. For the AI customer support service, tickets are shared among agents automatically based on the settings in the 'Routing & ratings' tab, where options like customer satisfaction ratings, AI-set priority, and the customer ticket form are available.
Additional Support and Resources
When an AI customer support subscription ends, its pages stop working, but the account, other services, team, and settings continue to function. The business owner or manager sees a red strip indicating the service has ended, along with a “Renew subscription” button. Agents see a page stating the subscription has ended and are asked to contact the account manager for renewal. Data such as conversations, tickets, bookings, posts, and emails are retained, but agents can't renew their own subscriptions. Business email, however, does not stop functioning. The user guide provides tips and answers to frequently asked questions about the service, including how to add a new support department and manage agents, as well as how to change a ticket's status, priority, and assignee.
