AI Customer Support with Kauthar
Kauthar is an AI assistant that serves businesses, such as clinics in Riyadh, by operating as a 24/7 customer service agent. It learns your business when you upload Excel, Markdown, or text files, or when you connect your store and website.
To ensure accuracy, Kauthar is designed to answer only from your own information and clearly states when an answer is not there. It also unifies conversations from WhatsApp, Messenger, Instagram messages and comments, your website chat, chat links, and QR codes into a single inbox.
Effortless Appointment Booking
Kauthar AI makes appointment booking effortless by letting customers select a service, a day, and an available free slot directly within the chat or through a dedicated booking page. To ensure a seamless scheduling experience, businesses receive bookings instantly and can send automated appointment reminders.
The system prevents double bookings by allowing you to customize service durations, set specific working hours, and manage days off for your staff. This flexibility adapts across different industries, enabling setups such as consultation bookings scheduled per doctor for medical clinics or table reservations for restaurants.
Order Management & Integrations
Kauthar integrates directly with e-commerce platforms such as Salla, Zid, Shopify, WooCommerce, and YouCan. By connecting to your store, website, and files, it learns your business to answer customer enquiries regarding products, prices, shipping, and order tracking status.
The AI assistant also streamlines the purchasing process directly within conversations. Customers can place orders straight from product cards inside the chat and confirm their address, providing a smooth ordering experience across your support channels.
Ticketing and Seamless Team Handover
Kauthar AI ensures your customers always reach the right support by automatically handing over conversations to your human team whenever a customer asks for a person or when special cases arise. Your team can immediately take over the conversation directly in the chat or continue it on WhatsApp, with notifications sent right away.
Customer complaints and requests are automatically transformed into numbered tickets complete with assigned owners, priorities, and response targets. Customers can easily follow these tickets until their issues are completely resolved.
To support smooth collaboration across your organization, Kauthar AI provides assigned roles and permissions for reception, support, sales, and marketing. All interactions, requests, and history are kept under a single unified profile for each customer, allowing your team to work together seamlessly.
