A full team of employees for every client you serve, on one subscription

The team: the job, its duties, and how Kauthar does them

Under each job you'll find its duties as a real job ad lists them, and next to each duty how Kauthar handles it today.

1. Customer Service Representative

   Answers customer enquiries on every channel with accurate information on products, prices and policies.

   • Duty: Respond to customer enquiries via website, social media and phone.

     Kauthar: Replies in seconds, 24/7, on the chat link, QR code, website widget, WhatsApp, Messenger, Instagram and Telegram.

   • Duty: Provide accurate information about products, services and prices.

     Kauthar: Answers only from the business's files (Excel, Markdown, text) and its connected store or website, and never invents a price.

   • Duty: Escalate cases that need intervention to the right person.

     Kauthar: Hands the chat to a staff member on request or when there is no answer, and alerts the team with a link to the conversation.

   Part of: AI customer support

2. Community Manager

   Manages audience engagement in the comments on the business's pages and turns interested people into conversations.

   • Duty: Respond to comments and messages on social media pages.

     Kauthar: Replies to Facebook, Instagram and YouTube comments from the business's information, publicly or by private message, as you choose.

   • Duty: Move enquiries from public comments into private conversations.

     Kauthar: In «private reply» mode the commenter gets a private message and continues the conversation with Kauthar instead of in public.

   • Duty: Flag comments that need attention and inform the team.

     Kauthar: Never answers the page's own comments, spam, or the same comment twice; in «notify only» mode it alerts you without replying.

   Part of: AI customer support

3. Social Media Content Specialist

   Writes, designs and schedules the business's posts across platforms, with your review before anything goes out.

   • Duty: Write copy for posts and campaigns.

     Kauthar: Writes the caption from the business's products and information, and keeps no figure that is not in that information.

   • Duty: Design post visuals in the brand's identity.

     Kauthar: Designs the image in each platform's sizes, with an editor for text, price and logo on the image.

   • Duty: Prepare the content plan and schedule publishing.

     Kauthar: Drafts the whole month with suggested times; nothing is published on Facebook, Instagram, TikTok, YouTube or LinkedIn until you approve it.

   Part of: Social media manager

4. Sales Follow-up Representative

   Follows up interested customers until they decide to buy, then asks for their opinion.

   • Duty: Follow up prospects who enquired but did not buy.

     Kauthar: An hour after the last message of a customer who asked about a product, asks «Decided?» with buttons: bought, still thinking, need help, not interested.

   • Duty: Repeat follow-ups at the right time without pestering.

     Kauthar: Follows up after 1, 3 and 7 days (adjustable), and stops on purchase, a no or a request for help, with a maximum number of messages.

   • Duty: Collect customer reviews after purchase.

     Kauthar: Asks the buyer for a rating, invites 4–5 star customers to review you on Google, and alerts you at once on a low rating.

   Part of: AI customer support

5. Receptionist / Appointment Coordinator

   Books customers' appointments, keeps the schedule in order and reminds them before the visit.

   • Duty: Book appointments and manage the booking schedule.

     Kauthar: Books inside the chat on any channel, or from the business's own booking page with a link and QR code, by services and opening hours.

   • Duty: Confirm, reschedule and cancel appointments.

     Kauthar: The customer gets a link to manage the booking (reschedule or cancel), and your team sees every booking in the calendar.

   • Duty: Remind customers of their appointments.

     Kauthar: Sends booking reminders and notices automatically, and the customer can add the appointment to their calendar.

   Part of: AI customer support

6. Order Taker

   Takes customers' orders, confirms the details and keeps track of their status.

   • Duty: Receive customer orders and record them accurately.

     Kauthar: The customer orders inside the chat with product cards, and the order is recorded in your team's orders list.

   • Duty: Confirm items, prices and totals with the customer.

     Kauthar: Computes the total with the order calculator; Foodics restaurants get the order straight into Foodics once the customer types «confirm».

   • Duty: Answer order and delivery status questions.

     Kauthar: Answers «Where is my order?» from the connected store, and «Where is my shipment?» with the carrier's status.

   Part of: AI customer support

7. Helpdesk Coordinator

   Organises complaints and support requests into tickets and follows them until they are solved.

   • Duty: Log complaints and support requests in the ticketing system.

     Kauthar: Turns the chat into a ticket, categorises and summarises it automatically, and the customer follows the ticket on a portal.

   • Duty: Route requests to departments and agents.

     Kauthar: Distributes tickets to support departments in rotation among agents.

   • Duty: Monitor response-time targets and escalate overdue cases.

     Kauthar: Counts the response time in business hours, warns before and after it is missed, and alerts the owner on WhatsApp when a customer needs a person.

   Part of: AI customer support

8. Customer Data Coordinator

   Keeps every customer's details and history in one organised record.

   • Duty: Enter and update customer and prospect data.

     Kauthar: Collects the customer's name and number from the chat or from the «Leave your details and we'll contact you» form.

   • Duty: Merge duplicate records and keep data accurate.

     Kauthar: One profile per customer by phone number across every channel, with duplicate profiles merged.

   • Duty: Prepare customer lists for follow-up and reporting.

     Kauthar: Every conversation, booking, ticket and order of the customer in their profile, with print and Excel export.

   Part of: AI customer support

9. Reporting Analyst

   Turns customer service numbers into clear reports per platform and draws useful insights from them.

   • Duty: Prepare regular reports on customer service performance.

     Kauthar: Conversation, ticket and booking reports in the dashboard, with print and Excel export.

   • Duty: Track indicators per channel.

     Kauthar: Type «reports» to Kauthar on WhatsApp and get each platform's figures for today, yesterday, the week or the month: conversations, answered, needing a person, comments.

   • Duty: Analyse the data and suggest improvements.

     Kauthar: The «unanswered questions» list shows what your files are missing, and «Mr. Analyst» learns from your pages and suggests additions that wait for your approval.

   Part of: AI customer support

10. Executive Assistant

    Sorts and summarises e-mail and prepares replies, so every morning you know what is waiting for you.

    • Duty: Manage and organise e-mail.

      Kauthar: A unified team inbox connecting Gmail, Microsoft, iCloud and any IMAP mailbox, with labels and automatic rules.

    • Duty: Prepare a daily summary of important correspondence.

      Kauthar: A mail digest every day at 9 am (or up to 3 times you choose) on WhatsApp: who sent what, and what is waiting for your reply.

    • Duty: Draft replies and follow up on correspondence.

      Kauthar: Suggests a reply to each message and assigns the thread to a team member to follow up.

    Part of: Business email

11. SEO Specialist

    Improves how the business's website shows up on Google and in AI assistants' answers.

    • Duty: Audit the website and find visibility issues.

      Kauthar: Audits the business's website automatically and finds what weakens its visibility.

    • Duty: Improve titles, descriptions and content.

      Kauthar: Applies fixes and writes content automatically once the site ownership is verified, with no work from the business owner.

    • Duty: Monitor search performance.

      Kauthar: Connects Google Search Console and follows the site's search performance.

    Part of: SEO & AI visibility

12. WhatsApp Business Messaging Specialist

    Runs verification messages and marketing campaigns on WhatsApp Business.

    • Duty: Send verification codes (OTP) for the business's app and website.

      Kauthar: An API that sends verification codes on WhatsApp, with a log of every message.

    • Duty: Run marketing campaigns to customer lists.

      Kauthar: WhatsApp campaigns to contacts imported from Excel or CSV, with unsubscribe for anyone who asks.

    • Duty: Prepare message templates and track results.

      Kauthar: Prepares message templates for Meta's approval and shows a report for every campaign.

    Part of: WhatsApp Business

Everything listed here works in Kauthar today. Some duties need the channel connected or switched on by the business owner (such as purchase follow-up), and each role runs within the service shown on its card.

How to start

1. 1

   Apply

   Fill in the partner programme form; the Kauthar team reviews it and replies by e-mail.

2. 2

   Add your clients

   From «Partner programme» inside Kauthar, add a client's business with the owner's phone number, or invite an existing business with its owner's approval.

3. 3

   Put the team to work

   Upload the client's files or connect their store and channels, and switch on the roles they need. The client stays with you for as long as their subscription continues.