Kauthar AI for BigCommerce

Yes. Installing it costs nothing and it is included in every Kauthar plan. New businesses start with a 14-day free trial, no credit card needed.

Products (name, price, stock, options, images and links) and, to answer “where is my order?”, an order's status, date, total and tracking. Kauthar never shows a customer's address, name or items in the chat.

No. The BigCommerce connection only reads your catalog and order status.

Within minutes: BigCommerce tells Kauthar when a product changes, and the whole catalog is checked again every day.

Kauthar detects the language of each customer message and replies in it — Arabic (in the style you choose), English, French and more — without translating your catalog.

Yes, at any time: remove the store in Kauthar → Connect your store, or uninstall the plugin or app. Its keys are deleted and syncing stops.

Each business sees only its own data, it is stored on our servers in Frankfurt, Germany, and we don't sell it. Kauthar writes replies with a cloud AI model from Google (Gemini) under Kauthar's own account: to write each reply, the customer's message, the recent conversation and the parts of the business's information it needs are sent to Google, which processes them on our behalf; if that service can't be reached, a backup model on our own servers answers. On the Business plan you can instead connect your own OpenAI, Anthropic or Google account. Our Security & trust page lists every measure in place.