Refund policy

This policy explains when you can get your money back for a Kauthar AI subscription. Kauthar AI is provided by GeoTech (Engineering Foundation for Technology — المؤسسة الهندسية للتكنولوجيا, commercial register no. 82230, Damietta, Egypt).

Try before you pay

Every new account starts with a free trial. No card is needed and nothing is charged during the trial, so you can test the assistant on your own business before paying.

14-day money-back guarantee

If you are not satisfied with your first paid subscription, ask for a refund within 14 days of that payment and we refund the full amount. No questions asked.

Renewals and add-ons

• A renewal or upgrade can be refunded in full within 14 days of the payment if you have not used the paid features in that new period.
• After 14 days, or once the period's features or credits have been used, the payment is not refundable, but you keep the service until the end of the paid period.
• Message credits, AI credits and other prepaid packs are refundable only while unused.

Cancelling

Payments made on kautharai.com are never charged automatically: you pay each period yourself. To cancel, simply do not renew; your subscription stays active until the end of the period you paid for. Plans bought through the Shopify App Store or Wix are billed by Shopify or Wix: cancel them there, and their refund rules apply. Plans bought inside the iPhone or Android app follow the App Store or Google Play refund rules.

Charges we always refund

• A duplicate payment for the same period.
• A payment that went through while the subscription was not activated because of a technical problem on our side.
• A charge you did not make: tell us at once and we stop the account and refund while we investigate.

How refunds are paid

Refunds go back to the card or wallet used for the payment, in the currency you were charged. Banks usually show the refund within 5 to 10 business days. Any exchange-rate difference applied by your bank is outside our control.

How to ask for a refund

Send us the phone number of your account and the payment date. We answer within 2 business days. Write to: [email protected]