AI assistant
A customer asks about a product and the sales role answers from the price list; then they complain about a problem and the support role answers and hands them to the support department. One conversation, one “Kauthar”, and the right role behind her.
Just type your number — Kauthar messages you on WhatsApp and sets up your account with you.
Read the user guide Try Kauthar now
Your Kauthar account is free — no time limit, no credit card. Then turn on the services you need.
The problem
Support needs precision and a quick handoff to a specialist, sales needs enthusiasm and product cards, marketing needs the offers. Tuning all of that in one set of settings means compromising on every side.
The solution with Kauthar
Each role has a display name, picture, style, instructions, the files it reads from, “Allowed actions” (booking, order calculator, product cards, handoff to a person…), a human department for handoff, and working hours. The role is chosen from the customer's words without any extra AI call.
What you gain
Reception (Kauthar herself), support, sales, marketing and social media manager, plus custom roles with trigger words you choose.
Handoffs and tickets from the support role's conversations go to the support department, and from the sales role to the sales department, so every request reaches the right specialist.
Outside a role's working hours, reception (“Kauthar”) answers; so the sales role works during the team's hours, and reception all the time.
See who answered each conversation and the number of conversations and replies per role, and test any role with the “Try” button before switching it on for your customers.
Three steps
Turn on “Turn the team on” and choose whether to show the role's name to the customer.
Open each role's card: name, style, instructions, files, “Allowed actions” and the human department for handoff.
Test each role with “Try this role”, and follow the “Team report” after switching it on.
Step-by-step instructions with numbered screenshots in the user guide
Real examples
The sales role shows product cards and uses the order calculator, and the support role answers from the shipping and returns file and hands problems to the support department.
The reception role greets and books appointments, the marketing role answers about current offers from its file, and a custom “Tenders” role has its own trigger words.
A sales role with a friendly style and unit cards, an owner-services role with a formal style and a different human department, and the customer talks to one “Kauthar”.
FAQ
The customer talks to one “Kauthar” in the same conversation, and you choose whether the role's name is shown. The conversation remembers its role and only switches on a clear signal.
No; choosing the role doesn't consume any reply, and each message counts as one reply as usual.
It depends on your AI customer-support plan: one role, up to 3 roles, or all five roles plus custom roles on the Business plan.
Any empty field in the reception role means the current assistant settings; you don't need to rewrite what you've already set.
From the customer's words in Arabic and its dialects, English and French, and from the name of the reply path they tapped.
Your Kauthar account is free — no time limit, no credit card. Then turn on the services you need.
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