AI assistant
“Sara from customer service” or “Kauthar” — you choose the name, picture, welcome message and instructions, and see the result in a live preview as you type. Kauthar also writes your business profile herself to answer “What do you offer?”.
Just type your number — Kauthar messages you on WhatsApp and sets up your account with you.
Read the user guide Try Kauthar now
Your Kauthar account is free — no time limit, no credit card. Then turn on the services you need.
The problem
A stiff welcome message, a name your customers don't know, and a flat reply to “Tell me about you”. A customer who doesn't feel they're talking to your business itself loses trust from the first message.
The solution with Kauthar
The assistant's name, the business name in the chat header, the picture, a short description of your business, the welcome message, the reply when there's no answer, and clear working instructions. All shown in your brand colour from the brand identity settings.
What you gain
Write the assistant's name and the business name, upload a picture, and word the welcome message and the no-answer reply; the live preview changes as you type.
“Don't offer any discounts”, “Ask for the phone number before confirming any order” — rules you write in “Extra instructions for the assistant”, and Kauthar follows them in every reply.
Kauthar sums up your knowledge base into a description, main services, contact methods and key links, and the profile updates itself with every change; so she answers “What do you sell?” with an engaging overview and your product cards.
Up to 6 ready questions shown as small buttons under the welcome message on the chat page and your website widget; the customer taps instead of typing.
Three steps
Open “Assistant settings” and fill in the “Assistant identity” card: name, business name, description and picture.
Write the welcome message, the no-answer reply and your instructions, and add the suggested questions.
Check the live preview and save, then test the result from “Try the assistant”.
Step-by-step instructions with numbered screenshots in the user guide
Inside the product
Screenshots of a demo business; names and numbers are examples.
Real examples
An assistant named “Nour” with the salon's picture, a welcome message that mentions current offers, the instruction “Always suggest booking at the end of the reply”, and suggested questions: prices, appointments, address.
The clinic's name in the chat header, the instruction “Don't give a diagnosis; offer to book an appointment”, and a no-answer reply that points the patient to the reception number.
The business profile is written automatically from the services file, so “What do you offer?” gets an overview, bullet points and links, and if you edit it by hand you receive a “Suggested update” when the files change.
FAQ
Yes, type any name in “Assistant name” and save; it appears in the chat header and messages.
No. Any sentence containing a number or link that isn't in your files is removed automatically, and the “Key links” section is built from the links in your files only.
No. After your edit the text is no longer replaced automatically; instead you receive a “Suggested update” to apply, merge with your edits or ignore.
With the “Assistant active” switch in the “Handoff to staff and activation” card; your customers see “The assistant is currently unavailable”, and your files and answers stay as they are until you turn it back on.
Suggested questions are ready questions sent to the assistant as if the customer typed them. Reply paths are buttons with a defined behaviour: menu, fixed reply, handoff to a person, appointment booking.
Your Kauthar account is free — no time limit, no credit card. Then turn on the services you need.
Explore the dashboard with a ready demo account
No credit card Pay only for the services you use Live in minutes
