Customers & orders
The most repeated question in any store. The customer proves the order is theirs (order number and the registered phone), Kauthar takes the tracking number from their order in your store and asks the carrier directly, and replies in their language: the status, last update, location and tracking link.
Just type your number — Kauthar messages you on WhatsApp and sets up your account with you.
Read the user guide Try Kauthar now
Your Kauthar account is free — no time limit, no credit card. Then turn on the services you need.
The problem
“Where is it?”, “It still hasn't arrived” — every reply means opening the store, then the carrier's site, then copying the status, and still the customer is given an arrival date nobody actually has.
The solution with Kauthar
A “Shipping carriers” screen with a card per carrier (status, last 4 characters of the key, default, instant-update link), “Track a shipment” for any number, a rule for how Kauthar finds the tracking number, and the latest shipments with Excel. You can also add the tracking number by hand on the order page.
What you gain
Bosta, Aramex, SMSA Express, J&T Express (Egypt and Saudi Arabia), DHL, Mylerz, Naqel, Saudi Post SPL and iMile, plus AfterShip and 17TRACK for any other carrier with your key.
Order details are only given after proof of ownership (the order number with the registered phone or email, or the same WhatsApp number). Someone who types only a tracking number gets the general status with no order details.
Kauthar mentions an arrival date only if the carrier itself sent one; otherwise she gives just the status, the last update and its location.
Carrier keys are stored encrypted and only their last 4 characters are shown; nobody sees them in full.
Three steps
From “Connect your store” → “Shipping carriers”, add your carrier's key and make it the default.
Make sure the tracking number is saved in your store's orders (or add it by hand on the order page).
Try “Track a shipment” with any number, then ask Kauthar “Where is my shipment?” the way your customer would.
Step-by-step instructions with numbered screenshots in the user guide
Real examples
A customer types their order number and phone and gets “Out for delivery — last update today at 10:30 AM” with the tracking link, without an employee opening any dashboard.
Shipments with two different carriers; every order has its carrier and number, and Kauthar asks the right carrier automatically.
Delivery through a company linked to 17TRACK; the customer asks about their order and gets the shipment status from the source, not an employee's estimate.
FAQ
Connect AfterShip or 17TRACK with your key; they track more than 1,100 carriers. Both are paid services that need your own subscription with them.
No, the reply comes when the customer asks. A status change doesn't send a message by itself.
At most once every 10 minutes for the same shipment, and there's an hourly limit on queries per business.
R2S, Shipa and J&T UAE show “Coming soon” with the reason on the same screen.
With the order number plus the phone number or email registered on the order, or by writing from the same registered WhatsApp number.
Your Kauthar account is free — no time limit, no credit card. Then turn on the services you need.
Explore the dashboard with a ready demo account
No credit card Pay only for the services you use Live in minutes
