Bookings
A 45-minute service followed by 10 minutes of preparation, a doctor who works mornings only, the holiday break, and booking up to 30 days ahead. All of it in four tabs, and the rules apply instantly to the booking page and the chat.
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The problem
Slots every quarter hour for a service that takes an hour, a doctor booked on their day off, a customer who cancels minutes before the appointment, and another who books an hour ahead with no time to prepare.
The solution with Kauthar
“Services”: length, price, buffer time and colour. “Providers”: title, services and working hours in two shifts, copied to every day. “Time off”: for the whole business or one provider, a day, several days or hours. “Booking settings”: slot interval, minimum notice, maximum advance booking, cancellation deadline and reminder.
What you gain
A length from 5 to 600 minutes, a buffer after the appointment the customer doesn't see, a price for display only, a colour in the calendar, and an “Available for booking” switch.
For each day, working or off, in two shifts (for example before and after the break), copy Saturday's hours to every day, or follow the business hours. New-booking notifications reach the employee's linked account.
An official holiday for the whole business or one provider, a full day, several days or specific hours, with a reason for the team the customer doesn't see; no slots appear during it.
Minimum notice before the appointment, maximum advance booking, the customer's deadline to cancel or change, automatic or manual confirmation, and whether email is mandatory.
Three steps
In “Services”, add every service with its length, its buffer and its providers.
In “Providers”, set each one's working hours, and in “Time off” the closed days.
In “Booking settings”, set the slot interval, the cancellation deadline and the reminder, then save.
Step-by-step instructions with numbered screenshots in the user guide
Inside the product
Screenshots of a demo business; names and numbers are examples.
Real examples
A 20-minute consultation and a 10-minute follow-up, the doctor works two shifts, Friday is off, minimum notice is two hours, and cancellation up to 4 hours before the appointment.
Colouring takes 90 minutes plus a 15-minute buffer, each stylist has her own hours, and one stylist's day off on Wednesday doesn't affect the others.
Providers named “Maintenance team A” and “Maintenance team B” instead of people, booking up to 60 days ahead, and a slot every 30 minutes.
FAQ
Add a provider named “Room” or “Branch”; what matters is that two appointments can't be booked for the same place at the same time.
Make sure “Available for booking” is on and that you've assigned it at least one provider who is available for booking; a service without a provider shows a warning mark.
The booking stays as it is and you see a message with the number of existing bookings in that period; open them from “Bookings” and reschedule or cancel them and inform the customer.
Most likely the allowed cancellation deadline has passed (for example less than two hours before the appointment), so they see a message asking them to contact you directly, and the team can cancel from “Bookings”.
Slots every 15 minutes, at least an hour's notice, booking up to 30 days ahead, automatic confirmation, cancellation up to two hours before the appointment, and a reminder one day before.
Your Kauthar account is free — no time limit, no credit card. Then turn on the services you need.
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