Bookings
Every new booking notifies the provider, and before the appointment your team gets an alert and the customer a reminder email. From a private link the customer changes or cancels their appointment themselves within the deadline you set — and you're told what they did.
Just type your number — Kauthar messages you on WhatsApp and sets up your account with you.
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The problem
A high no-show rate because nobody reminded the customer, appointment-change calls interrupting reception, and a freed slot nobody knew about so another customer could book it.
The solution with Kauthar
Choose the “Customer reminder” from one hour to two days before the appointment; an internal alert is sent, and an email to the customer if they gave their email and support email is connected. The manage link shows the booking with “Change appointment” and “Cancel booking” buttons, and stays valid after a change.
What you gain
“New booking #…” to the provider if linked to an account, otherwise to the team, an “Upcoming appointment” alert at the chosen time before it, and every reminder recorded in the booking log.
Booking confirmation or request received, cancellation, and “Your appointment has been changed”, all by email in your business's name and colour, in the customer's language, with a “Manage booking” button.
From the private link they pick a new day and time with the same provider, or cancel with an optional reason, within the deadline you set, and the slot is freed for another customer.
A “The customer changed their appointment” or “The customer cancelled the booking” alert reaches you instantly, and the new appointment shows in the schedule.
Three steps
In “Booking settings”, choose the “Customer reminder” timing and the “deadline to cancel or change”.
Connect “Support email” so confirmation, reminder and change emails reach the customer's inbox.
Send the manage link to the customer from the appointment details or “Confirm on WhatsApp”, and follow the change alerts.
Step-by-step instructions with numbered screenshots in the user guide
Inside the product
Screenshots of a demo business; names and numbers are examples.
Real examples
A reminder one day before cuts no-shows, and a patient who can't make it changes their appointment from the link, freeing the slot for another patient.
A WhatsApp confirmation with a ready message containing the appointment details and change link, and a notification to the stylist's phone for every new booking.
A confirmation email in the student's language with an add-to-calendar button, and an alert to the trainer when any booking is cancelled so they can reassign the seat.
FAQ
Not yet. For now it arrives by email (when support email is connected), and you can send a manual confirmation on WhatsApp from the appointment details.
The customer must enter their email when booking, and “Support email” must be connected (available on the Pro and Business plans). Without that, no emails are sent.
No, from the link they change the day and time with the same provider; only staff can change the provider from “Reschedule”.
One reminder per appointment, at the time you choose, and you can turn it off by choosing “No reminder”.
The customer sees a message asking them to contact the business, and the team can cancel or reschedule from “Bookings”.
Your Kauthar account is free — no time limit, no credit card. Then turn on the services you need.
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