Google Maps

No Google review goes unanswered

Connect the Google account that manages your business on Maps and pick your location, and your reviews, average rating, impressions, calls and direction requests appear inside Kauthar. Every new review arrives as a notification with a suggested reply drawn only from your business profile; edit, send with one click, and update your hours, photos and posts from the same place.

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The “Connecting your Google Maps business profile” screen in the Kauthar dashboard on a computer
The “Connecting your Google Maps business profile” screen in Kauthar on a phone

The problem and the solution

The problem

A one-star review has waited two months for a reply

New customers read your reviews before they call, and find a question with no answer, a bad review with no explanation and outdated opening hours, because managing the Google profile is a task nobody has time for.

The solution with Kauthar

The review comes to you, the reply is ready, the profile stays current

You get a notification for every new review with a draft reply Kauthar wrote from your business profile and fixed answers, with no prices, offers or figures that are not in your information. Edit and send, and it appears on Google in your business name. If you wish, four- and five-star reviews are thanked automatically, while low ratings are never answered without you.

What you gain

What your business gets

  • A suggested reply for every review

    A draft from your own information only, edited and sent in one click. Filters: unanswered, status, star count, so you start with what deserves it first.

  • An instant alert for a new review

    Every new review reaches you as a notification in Kauthar and on your phone, answered within the hour rather than the month. Low ratings get a draft and wait for your decision.

  • Hours, phone and location kept right

    Edit each day's hours, the phone, the location and the description from Kauthar; only the fields you changed are sent, and every edit is logged with its value before and after.

  • Photos, posts and offers

    Upload photos from your device or from Kauthar's files, and publish an update, an offer or an event with an action button, starting from a knowledge-base answer if you like.

Three steps

How it works

  1. 01

    In the Visibility service open Google Maps business profile, connect the Google account that manages your business, then pick the location.

  2. 02

    Go through unanswered reviews, press Suggest a reply, edit and send. Turn on automatic replies to high ratings if you wish.

  3. 03

    Update the location's details and photos, publish your new offer, and follow impressions and calls every week from the dashboard.

Step-by-step instructions with numbered screenshots in the user guide

Inside the product

Inside the dashboard

Screenshots of a demo business; names and numbers are examples.

The “Replying to Google reviews” screen in the Kauthar dashboard on a computer
Replying to Google reviews
The “Business info, photos and posts on Google” screen in the Kauthar dashboard on a computer
Business info, photos and posts on Google

3 parts of this feature

Everything this feature includes

One line per part, as documented in the user guide. Open any title for the steps and the screenshots.

  • Connecting your Google Maps business profile

    Connect the Google account that manages your business on Maps and pick the location: your reviews, average rating and the views, calls and direction requests appear inside Kauthar.

  • Replying to Google reviews

    Every new review reaches you as a notification with a reply suggested from your own business information that you edit and send in one tap — with optional auto-replies for high ratings.

  • Business info, photos and posts on Google

    Edit opening hours, phone, website and description, upload photos and publish updates, offers and events on your business profile — with a before / after log of every change.

Real examples

How your business uses it

  • Restaurant

    A review complaining about a late delivery arrives in the evening with a suggested reply that apologises and quotes the delivery policy from the restaurant's profile; the manager adds a sentence and sends it before bed.

  • Clinic

    Five-star reviews are thanked automatically in the clinic's name, and a three-star review waits for the clinic manager with a draft that offers to get in touch and clarify.

  • Salon

    The salon publishes this month's offer on Google Maps from Kauthar with a picture from the same library it posts to Instagram from, and updates the holiday hours in a minute.

FAQ

Frequently asked questions

Does Kauthar reply to reviews without my knowledge?

Automatic replies are off by default. When on, only four- and five-star reviews are thanked; one- to three-star reviews are never answered except by your decision.

Where do the words of the suggested reply come from?

Only from your business profile and fixed answers in Kauthar, with no prices, offers or figures that are not in your information. The reply is public on Google, so review it before sending.

What can I change in my profile from Kauthar?

Opening hours, phone, location, description, photos and posts. Categories and the address are shown read-only and are changed on Google directly.

Do edits appear on Google immediately?

Google reviews photos and some edits before they appear and this can take time. The change log in Kauthar keeps what you sent with its value before and after.

Can I manage more than one location?

Yes. After connecting you pick the location or locations managed by the same Google account, each with its own reviews, numbers and details.

Do I get notifications for old reviews?

Notifications are for new reviews after connecting; older ones appear in the list and can be replied to, but send no notification.

Kauthar, the AI assistant

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