Customers & orders
Three reports in figures and charts: conversations (answer rate, top questions, peak times, ratings), tickets (first-reply and resolution time, SLA compliance, customer satisfaction, agent performance), and bookings (occupancy, no-shows, appointment value). And every list prints to A4 and exports to Excel.
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The problem
You don't know what your customers ask about most, when the peak is, which agent meets the deadline, or how many book and then don't show up. And the monthly report takes a day of copying and pasting.
The solution with Kauthar
Pick the period and the indicators, charts and tables appear. “Top unanswered questions” with a “Train the assistant” button, “WhatsApp by number” and “WhatsApp button taps”, agent performance and customer satisfaction, and occupancy per provider.
What you gain
Conversations, messages, answer rate, average reply time and who needed a person, daily charts by channel, the most repeated and unanswered questions, peak times and the most used files.
New, solved, open and reopened, first-reply and resolution time (average, median and 90th percentile), SLA compliance, customer satisfaction (CSAT), breakdown by channel, type and department, and each agent's performance.
New bookings, the period's appointments, done, no-shows and cancellations, occupancy rate, conversations turned into bookings, the value of completed appointments, and peak times and occupancy per provider.
Tickets, conversations, bookings, knowledge, answers, customers, team, log and reports: Excel and print buttons with your business's letterhead and logo, and the export follows the current filters.
Three steps
Open “Reports” and choose the period and the tab: conversations, tickets or bookings.
Click “Train the assistant” next to the unanswered questions to add them right away.
Print the report to A4 or export it to Excel for your partner or the team meeting.
Step-by-step instructions with numbered screenshots in the user guide
Inside the product
Screenshots of a demo business; names and numbers are examples.
Real examples
Peak times show most questions come on Thursday evening and most are about shipping; the manager adds fixed answers and watches the answer rate rise the following week.
The ticket report reveals that 90% of tickets are solved within two days except in one department, and is printed for the management meeting with each agent's performance.
The no-show rate in bookings prompts shortening the reminder to a few hours before the appointment, and occupancy per doctor guides how sessions are distributed.
FAQ
The average time the assistant takes to prepare its reply. Buttons and fixed answers make replies faster.
That 90% of tickets were replied to (or solved) within that time or less, a more accurate measure than the average when there are exceptional tickets.
Booked hours (including the buffer after the appointment) divided by the providers' available working hours in the period, after deducting time off.
All results matching the current search and filters, not just the page shown, and the files open with correct Arabic.
The conversation report is available on every plan; the ticket and booking reports are advanced reports on the Pro and Business plans.
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