Channels & conversations
The list on one side and the open conversation on the other: the customer's messages, Kauthar's replies with the source of each, and the customer's details and next appointment. The conversation refreshes every 3 seconds, and you know at once who needs a person.
Just type your number — Kauthar messages you on WhatsApp and sets up your account with you.
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The problem
WhatsApp on one phone, Instagram on another, the website widget in the browser; nobody knows who's waiting for a reply, and you can't review what was said to a customer who's complaining.
The solution with Kauthar
“All · Needs a person · Open · Closed · Has unanswered questions”, search in messages, names and numbers, and filters by channel, date and the WhatsApp number that received the conversation. From “More”: print, close and reopen.
What you gain
The “Needs a person” filter and the count in the sidebar, an alert for every question Kauthar couldn't answer, and the customer's thumbs up or down on every reply.
For every reply, the file Kauthar relied on; for every customer, their phone, the page they were browsing, their language, their rating, their conversations on other channels and their next appointment.
A complaint that needs days of follow-up? “Turn into a ticket” copies the full conversation as the first message and links the two, so the customer follows up from the ticket portal.
“Print conversation” gives an A4 page with every message and its time, and “Export to Excel” exports the conversations shown by the current filter with channel, status and rating.
Three steps
Open “Conversations”; the number next to it in the sidebar is the number of conversations that need a person.
Choose a conversation to see the full messages, the customer's details and the sources of the answers.
Take over the conversation, turn it into a ticket or close it, and filter by channel and number when needed.
Step-by-step instructions with numbered screenshots in the user guide
Inside the product
Screenshots of a demo business; names and numbers are examples.
Real examples
The manager starts the day with the “Needs a person” filter, reviews the replies customers didn't like to add fixed answers, and exports the week's conversations to Excel.
A WhatsApp conversation and a website conversation from the same patient appear in one customer profile with their next appointment, and the conversation is printed when documentation is needed.
A filter by the “Sales” WhatsApp number shows the team's conversations alone, and every conversation carries the page the customer was browsing on the site.
FAQ
The chat link, the website widget and the QR code, plus WhatsApp, Messenger, Instagram and Telegram after connecting them from “Channels”, each with its own badge.
The conversation is marked “Needs a person” or shows the number of unanswered questions, and you get a “The assistant couldn't answer a question” alert.
No, test conversations don't appear among customer conversations or in the reports.
On WhatsApp, Messenger and Instagram you can only reply within 24 hours of the customer's last message (Meta's rule); on the website and Telegram there is no limit.
It's reopened automatically and appears in the list again.
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