Support tickets
Support tickets that follow every complaint until it's solved
When a request needs follow-up, Kauthar opens a numbered ticket and your team knows who owns it and when to reply.
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- Received
- In progress
- Solved
What you get
Clear response targets
A target per priority based on your business hours, with alerts before it's missed.
Customer portal
Customers follow their request, reply, attach photos and rate the service.
Support email
Every email to your support address becomes a ticket; replies go out from the same address.
How to get started
- 1
Set up departments and response targets.
- 2
Tickets open from the chat, a form or email.
- 3
Track performance in reports.
Let Kauthar answer for you, starting today
Sign up with your phone number, upload your files and share the link with your customers. Kauthar handles the rest, around the clock.
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