Kauthar documentation
Every screen and every connection, explained step by step with numbered screenshots. Search with your question or pick a section.
216 guides in 12 sections
Browse by section
-
Getting started
Create your account, sign in, your services and the dashboard.
- Creating a free account with your phone number
- Start with your number only: create and set up your account on WhatsApp
- Signing in with your phone number and staying signed in
- The free account: no time limit, then only the services you need
-
Channels
Chat link, QR code, website widget, WhatsApp, Messenger, Instagram and Telegram.
20 guides -
Assistant & knowledge
Train the AI assistant: knowledge files, fixed answers, reply paths and its identity.
- Test the assistant before your customers do
- An assistant that answers only from your business information
- Budget questions: «under…» and «up to…»
- Products without a listed price: «Price on request»
-
Conversations & helpdesk
Live conversations, tickets, response times, customers and reports.
- Live conversations
- Taking over a conversation from the AI assistant
- Turning a conversation into a ticket
- Smart ticket list
-
Bookings
Appointments, services, providers, working hours and the booking page.
- Booking schedule: day, week and list
- Confirming, cancelling and rescheduling an appointment
- Booking for a customer who calls or walks in
- Services, their length and price
-
Social media
Create, design, schedule and publish posts, and answer comments.
- Post studio: a new post from your products in two steps
- A post you write yourself
- Publish from the knowledge base: posts with your product photos as they are
- The post page: preview, text and video
-
Business email
Mailboxes on your domain, DNS records, connecting Gmail / Microsoft / IMAP and the shared inbox.
- Business email: mailboxes on your domain and a unified inbox
- Connecting a mailbox: Gmail, Microsoft and IMAP
- Connecting Apple iCloud Mail (app-specific password)
- Email on your domain: the domain and mailboxes
-
SEO & AI visibility
Connect your site, verify it, Search Console, Google Maps profile and content.
- Subscribing to Google & AI visibility
- Connect your website or store
- Verify site ownership
- Connect your hosting so Kauthar fixes the site files herself
-
Stores & integrations
Shopify, Salla, Zid, YouCan, WooCommerce, Wix, OpenCart, PrestaShop, Odoo, shipping and voice assistants.
- Connect your store and website
- Connect your store in one click: Kauthar apps on Shopify, Salla, Zid and YouCan
- Kauthar plugin for WordPress and WooCommerce
- The Kauthar app for Shopify and the chat bubble
-
WhatsApp Business & OTP
Verification codes through an API, marketing campaigns, templates and contacts.
- Activate WhatsApp Business (OTP and marketing)
- WhatsApp Business home
- OTP codes overview
- OTP apps: create an app and choose the sending number
-
Billing & plans
Plans, subscriptions, payments, receipts and renewals.
- Pause Kauthar AI for a service without cancelling
- Billing & subscriptions: all your subscriptions and invoices
- Subscribing to a service: plans, payment and renewal
- Billed through Shopify
-
Team & security
Team members, permissions, your business profile, notifications and the activity log.
- Your team, by phone number
- Permissions for every screen
- Business details, country and currency
- My account and changing your password
Popular connection guides
- Chat widget on your websiteChannels
- Connect a WhatsApp number in one clickChannels
- Connect the WhatsApp Business app on your phoneChannels
- Connect Facebook Messenger and InstagramChannels
- Connect a Telegram botChannels
- Reply from your personal Telegram account (Telegram Business)Channels
- Who writes the assistant's replies: the built-in engine or your own accountAssistant & knowledge
- Connecting Facebook, Instagram, TikTok, YouTube and LinkedInSocial media
- Publishing to Pinterest and ThreadsSocial media
- Connecting a mailbox: Gmail, Microsoft and IMAPBusiness email
- Connecting Apple iCloud Mail (app-specific password)Business email
- Email on your domain: the domain and mailboxesBusiness email