20 guides
Channels
Chat link, QR code, website widget, WhatsApp, Messenger, Instagram and Telegram.
- Public chat linkOne link with your business's name that any customer can open to ask the assistant and get an instant reply — no account to create, no app to download.
- Channel jump barButtons at the top of the Channels page take you straight to the card of the channel you want, instead of scrolling the long page.
- QR code and a print-ready posterA QR code for your chat link that customers scan with their phone to ask instantly, plus a print-ready A5 poster in your brand colour and your customers' language.
- Chat widget on your websiteA chat button in the corner of your website with a single line of code — it works on WordPress, Shopify or any site, and speaks your visitor's language.
- WhatsApp, Messenger and InstagramKauthar answers your customers inside WhatsApp (one number or more), Messenger and Instagram, and on comments on your posts — connected in one click from the Channels page.
- Connect a WhatsApp number in one clickConnect your business WhatsApp number to Kauthar straight from Meta's window, without copying any token or password; Kauthar then registers the number, turns on incoming messages and tests the connection by itself.
- Connect the WhatsApp Business app on your phoneConnect your number without moving it off your phone: the WhatsApp Business app keeps working as it is, and messages also reach Kauthar so it can answer them.
- Several WhatsApp numbers for one businessConnect more than one WhatsApp number (for sales, support and each branch), name each number and choose the primary one; Kauthar always replies from the same number the customer wrote to.
- WhatsApp Business profileEdit what your customers see when they open your chat on WhatsApp — picture, about text, business category, description, address, email and websites — for each number, from inside Kauthar.
- Send a WhatsApp message and message templatesSend a WhatsApp message from your business number to any number, and create message templates approved by Meta to start conversations after the 24-hour window.
- Disconnect a WhatsApp number and release it from MetaDisconnect any WhatsApp number from Kauthar and choose to release it from Meta so you can use it again in the WhatsApp app on your phone; your other numbers and their conversations stay as they are.
- Connect Facebook Messenger and InstagramConnect your business's Facebook page and the Instagram professional account linked to it in one click, and Kauthar answers Messenger and Instagram messages — and comments, as you set.
- Connect a Telegram botCreate a bot for your business with @BotFather, paste its token into Kauthar, and Kauthar answers your customers on Telegram just as she does on your website and WhatsApp.
- Reply from your personal Telegram account (Telegram Business)With Telegram Premium, link your business bot to your own account: Kauthar then answers the people who message you directly, in your name, and you can still reply yourself.
- Your customers' chat pageA clean chat page in your brand and in the customer's language: your customers ask, and the AI assistant's reply arrives within seconds, typed out in front of them.
- Menu buttons in the chatCustomers find buttons such as “Products & prices” and “Shipping & delivery” and reach their answer with one tap, without typing.
- Talk to a personCustomers can ask for someone from your team at any moment and are handed over to you in the same chat, or through your business WhatsApp.
- Leave your details and we'll contact youWhen the assistant has no answer, the customer leaves their name and phone number in seconds and your team gets back to them later.
- Rating the chat and the answersCustomers rate the conversation with stars and each answer as “helpful” or “not helpful”, so you can see how well the AI assistant performs.
- Opening a ticket from the chatA customer whose request needs follow-up opens a ticket from the chat and gets its number and a link to track it.