Help and learning
No training sessions, no stale PDFs. The user guide inside the control panel explains every screen with numbered screenshots and steps, in Arabic and English, and prints as a book. And when asking is faster than reading, you ask Kauthar itself: it answers from the guide and hands over to our team if needed.
Just type your number — Kauthar messages you on WhatsApp and sets up your account with you.
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The problem
Every new member asks colleagues the same questions, the manager explains for the tenth time, and the guide sent when the subscription started is lost in email while the screens changed since it was written.
The solution with Kauthar
A member opens the User guide and types the question in any wording, finds the topic with a desktop and a phone screenshot carrying numbered circles, and below them the steps, tips, limits and FAQ. The guide is updated with every new feature. For those who prefer asking, the Kauthar support page opens a chat that knows who you are and answers immediately.
What you gain
A desktop and a phone screenshot per topic with numbered circles, and each step's number is the circle on the picture. Every member sees only the screens they are allowed to use.
Search as "how do I…?" or with one word; the search ignores diacritics and spelling variants, and you filter the results by the sidebar sections.
The whole guide or one section as a book with a cover, a table of contents and page numbers, for those who like paper or for training a new branch.
A chat with the platform's own AI assistant, trained on the guide and the website, that knows your name and business and hands over to our team in one click without you typing your details.
Three steps
Open the User guide from the Help and learning section, or from the guide link on any screen.
Type your question or browse by section, and open the topic to see the numbered screenshots, the steps and the limits.
For a quick question open Kauthar support and ask, or press Talk to our team for a human answer.
Step-by-step instructions with numbered screenshots in the user guide
Inside the product
Screenshots of a demo business; names and numbers are examples.
2 parts of this feature
One line per part, as documented in the user guide. Open any title for the steps and the screenshots.
The “Support” page in the sidebar opens a chat with Kauthar herself, who answers any question about the platform instantly and hands you over to our team when needed — without you typing your details.
Every Kauthar screen explained step by step with numbered computer and phone screenshots, instant search by your question, and an A4 book ready to print.
Real examples
The new reply agent searches "how do I turn a conversation into a ticket?" and finds the picture and the steps in seconds, without interrupting anyone.
The owner prints the bookings section as a small booklet for each branch, and the front desk works the calendar on day one with no training.
The support manager asks Kauthar "how do I set the reply deadline by business hours?" and gets the steps plus the topic link to send to the team.
FAQ
Yes, and it shows in the control panel's language with screenshots taken in that same language. The French interface shows the English content.
No. The guide shows each member only the topics they are allowed, so it stays focused on what they use.
It answers how-to questions from the guide. Anything about payments or your account it hands over to our team directly from the same chat.
No. The user guide and the support page are for you and your team inside the control panel only; your customers never see them.
Yes. The guide is built from the same source as the website's screenshots and the AI help, and updated with every release.
Every topic has its own link to copy and send, can be printed alone, and the whole guide can be downloaded for offline use.
Your Kauthar account is free — no time limit, no credit card. Then turn on the services you need.
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