Channels & conversations
What business owners fear most: losing the number or the chats when connecting it to a system. With this connection the WhatsApp Business app stays on your phone working as it is, messages reach Kauthar at the same time so she answers them, and you can reply from the phone whenever you like.
Just type your number — Kauthar messages you on WhatsApp and sets up your account with you.
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The problem
Connecting a number to a platform usually means removing it from the app, losing the chats on the phone, and training the team on a new screen. So you postpone the decision and the messages keep waiting.
The solution with Kauthar
The “Connect the WhatsApp Business app on your phone” button explains the three things that change, then opens Meta's window and you confirm from the app itself. The number shows the badge “Also working on the WhatsApp Business app”, Kauthar answers, and your old chats stay on your phone.
What you gain
The WhatsApp Business app keeps working as it is, you reply from it at any time, and the same messages reach Kauthar so she answers from your information.
The “Before connecting the WhatsApp Business app” window asks you to confirm three points: updating the app, what changes after connecting, and how to disconnect from the phone. No number is connected before you confirm.
The picture (converted automatically to the size Meta requires, or use your logo), the about text, business category, description, address, email and websites, for each number separately.
Kauthar never replies to your customers from her own numbers, and your old chats and contacts are never moved to her.
Three steps
Update the WhatsApp Business app and leave it open, then click “Connect the WhatsApp Business app on your phone”.
Confirm the three points with “Understood” then “Understood, start connecting”, and complete Meta's window.
Confirm the connection from the app on your phone; the number appears in “Your connected numbers” and replies begin.
Step-by-step instructions with numbered screenshots in the user guide
Inside the product
Screenshots of a demo business; names and numbers are examples.
Real examples
The store owner replies to long-time customers from their phone as usual, while Kauthar answers the repeated questions about prices and shipping from the same number.
Kauthar answers appointment requests with the booking steps, and the old chats with clients stay on the salon's phone as they are.
The agency updates its WhatsApp profile from Kauthar — logo, address and website — and Kauthar answers questions about units at any hour.
FAQ
Broadcast lists become read-only, disappearing messages and view-once stop, and WhatsApp for Windows and linked devices are disconnected. These points are shown before connecting for you to confirm.
No. They stay on your phone and are not moved to Kauthar; only new messages reach Kauthar.
From the app on your phone: Settings → Account → Business platform → Disconnect.
Version 2.24.17 or newer of the WhatsApp Business app, and it must stay open during the connection.
No. Each edit applies to the open number only and is sent to Meta for that number directly. The display name itself is changed from WhatsApp Manager.
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