Dashboard
The dashboard brings bookings, the help desk, the AI assistant and conversations into one tabbed screen, with today's, this week's and the last thirty days' numbers. No reports to open, no screens to hop between to see where you stand.
Just type your number — Kauthar messages you on WhatsApp and sets up your account with you.
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Your Kauthar account is free — no time limit, no credit card. Then turn on the services you need.
The problem
How many appointments today? How many tickets passed their deadline? Are customers happy? How many replies did the assistant write? Each question has its own screen, a busy owner never opens them, and the problem shows up late.
The solution with Kauthar
Bookings: today's and this week's appointments and the no-show rate. Help desk: open, unassigned and overdue tickets, average first-response and resolution times, customer satisfaction. AI assistant: conversations, answer rate and unanswered questions. Then the latest conversations and the questions that need you, all in tabs, no scrolling.
What you gain
Today's list with service, provider and status under the week's numbers, plus the no-show and cancellation rates of the last thirty days, so you see what really happens.
Open, unassigned and overdue tickets, what was resolved today, average first-response and resolution times, and a fourteen-day chart.
Conversations, the share of questions answered from your information, and the questions it could not answer so you add them to the knowledge base, with the monthly reply meter.
The newest conversations from every channel and the questions waiting for a human reply, with your chat link and QR code to share from the same place.
Three steps
Sign in; the dashboard is the first screen of the AI customer support service.
Move between the tabs: overview, bookings, help desk, conversations. Each member sees the tabs their permissions allow.
Click any number or row to jump to its screen: an appointment, a ticket, a conversation or an unanswered question.
Step-by-step instructions with numbered screenshots in the user guide
1 parts of this feature
One line per part, as documented in the user guide. Open any title for the steps and the screenshots.
Your whole customer service at a glance: appointments, tickets, response times, customer satisfaction and how well the AI assistant is doing.
Real examples
The clinic manager starts the morning with today's appointments and last week's no-shows, and knows whether the booking reminders need tuning before another chair goes empty.
The owner sees yesterday's conversations and how many questions the assistant could not answer, adds one answer from the dashboard itself, and the row disappears.
The support manager watches overdue tickets and the average resolution time every morning and assigns the unassigned ones before a customer complains.
FAQ
No. The dashboard shows today, this week and the last thirty days directly; the reports are for longer ranges, details and exports.
The help-desk tab shows to those allowed to view tickets, the bookings tab to those allowed to view bookings. Everyone sees what concerns them.
No. Whatever you or your team try in the assistant playground stays out of the dashboard and the reports.
The My services page opens first with a card per service, and from there you enter the AI support dashboard or any other service's home.
They are computed when the page opens. Refresh to see the latest values; bell notifications reach you the moment something needs you.
Yes, with the same tabs and a bottom bar for navigation, in the browser or in the Kauthar mobile app.
Your Kauthar account is free — no time limit, no credit card. Then turn on the services you need.
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