The problem
A channel your customers prefer, and nobody to answer it
A Telegram bot needs a developer, a server and maintenance, so you leave the channel closed or hand it to an employee who answers from their phone between tasks.
Channels & conversations
Kauthar on Telegram in three steps
For customers who prefer Telegram: create a bot in your business's name with @BotFather, paste its token into Kauthar, and she answers them from your information with buttons, product cards and booking — and your team replies from Conversations at any time, with no 24-hour window.
Just type your number — Kauthar messages you on WhatsApp and sets up your account with you.
Read the user guide Try Kauthar now
Your Kauthar account is free — no time limit, no credit card. Then turn on the services you need.
The problem and the solution
The solution with Kauthar
One token from BotFather, and Kauthar handles the rest
Kauthar sets the bot's /start command and a description in your business's name, and answers whoever messages it as on your site: fixed answers and AI from the knowledge base, buttons, product cards with a buy button, booking, and handoff to your team.
What you gain
What your business gets
Connected in 3 steps, no coding
Open @BotFather, create the bot with /newbot, paste the token into the “Bot token” field and click “Connect”. The token is stored encrypted and only its last 4 characters are shown.
Everything Kauthar does
Replies from your information, reply-path buttons, product cards, appointment booking, handoff to your team, and the conversations appear in Conversations with the “Telegram” badge.
Replies from your personal account
With Telegram Premium, link the bot to your account from Telegram Business, and Kauthar replies in your name to people who message you directly, while you can still reply yourself from the app.
No 24-hour window
Telegram imposes no reply window, so your team can reply to the customer from Conversations at any time, and a “Contact us on Telegram” button appears on the chat and booking pages.
Three steps
How it works
- 01
In the “Telegram” card, click “Open @BotFather”, send /newbot and choose a name and a username ending in bot.
- 02
Copy the token BotFather sends, paste it into “Bot token” and click “Connect”.
- 03
Send a message to the bot to test it, and manage it from the card: test connection, pause, disconnect.
Step-by-step instructions with numbered screenshots in the user guide
Inside the product
Inside the dashboard
Screenshots of a demo business; names and numbers are examples.
Real examples
How your business uses it
Store
Customers who prefer Telegram ask about products and get cards with a buy button, and whoever shares their number is saved in “Customers”.
Training centre
The students' Telegram channel points questions to the bot, which answers from the courses file and books seats, and the trainer replies from Conversations whenever they like.
Service company
The manager links the bot to their personal account through Telegram Business, so Kauthar replies in their name to customers who message them directly, and they step in when needed.
FAQ
Frequently asked questions
Kauthar rejected the token — what do I do?
Copy it again from @BotFather (/mybots → the bot → API Token) and paste it in full without spaces. If another service is reading the bot's messages, remove it and click “Test connection”.
Can I connect more than one bot?
One bot per business, and a bot connected to another Kauthar account can't be connected. You can change the token to use a different bot.
What happens when I disconnect the bot?
Only Kauthar's replies stop; the bot itself stays in your Telegram account.
What's needed to reply from my personal account?
A Telegram Premium subscription on your account, then in the Telegram app: Telegram Business → Chatbots → your bot's username → turn on “Reply to messages”.
Does the customer need a Telegram account?
Yes, they message the bot from the Telegram app. If the customer blocks the bot, messages won't reach them until they message it again.
Start with a free account today
Your Kauthar account is free — no time limit, no credit card. Then turn on the services you need.
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