Channels & conversations
“How much?” under the post at midnight, and a direct message from a hesitant customer. Connect your Page once from Facebook's window, and Kauthar answers messages from your information and comments the way you choose.
Just type your number — Kauthar messages you on WhatsApp and sets up your account with you.
Read the user guide Try Kauthar now
Your Kauthar account is free — no time limit, no credit card. Then turn on the services you need.
The problem
Dozens of “How much?” under every post, direct messages waiting for an employee to open the app, and a customer who asks in the evening and buys from another page that replied faster.
The solution with Kauthar
“Connect with Facebook” picks your Page and the Instagram professional account linked to it, and Kauthar tests the connection and subscribes automatically. Then you choose for comments: a private reply with the full answer, a short public reply under the comment, or an alert to the team only.
What you gain
Sign in with Facebook, choose the Page, then “Connect this Page”; the card shows the Page, its followers, the Instagram account, a connection test and the last incoming message.
“Private reply”: a short public line and a private message with the full answer. “Public reply”: a short reply under the comment when Kauthar finds an answer, otherwise an alert to your team. Or “Notify the team only”.
Replies from the knowledge base and fixed answers, buttons and lists, booking, handoff to your team, and the conversations appear in Conversations with the channel's badge.
Pause replies on Facebook or Instagram separately without disconnecting; while paused, comments wait on the “Comments” screen with a “Suggest a reply” button.
Three steps
From “Channels” → the “Facebook Messenger & Instagram” card, click “Connect with Facebook”.
Choose your Page (and the Instagram account linked to it), then “Connect this Page”.
In “Replying to comments”, turn on automatic replies, choose the method, then save.
Step-by-step instructions with numbered screenshots in the user guide
Real examples
Twenty people ask the price under a product post; Kauthar replies with a public line “We've sent you the details privately” and a private message with the price, the product card and the buy button.
Instagram messages about prices and appointments are answered instantly, and whoever asks for an appointment books it through the booking steps inside the messages.
“Do you deliver to my area?” under the offer post gets a short public reply, and a question Kauthar doesn't know reaches your team as an alert.
FAQ
You must be an admin of the Page with permission to manage its messages, and the Instagram account must be a professional account linked to the Page.
Yes, Meta's rule: replies to Messenger and Instagram messages are allowed within 24 hours of the customer's last message.
No, she doesn't reply to your Page's own comments, and every suggested reply to a comment counts as one reply from the AI reply allowance.
Yes, from “Advanced: connect manually” with the Page ID, access token and App Secret, plus the webhook setup explained inside the section.
From the same card: “Reconnect or change the Page” to choose another Page, or “Disconnect the Page” to stop the connection for good.
Your Kauthar account is free — no time limit, no credit card. Then turn on the services you need.
Explore the dashboard with a ready demo account
No credit card Pay only for the services you use Live in minutes
