16 guides
Facturation et offres
Offres, abonnements, paiements, reçus et renouvellements.
- Pause Kauthar AI for a service without cancellingYou can pause the AI of one service any time from its page: automatic replies, writing and automatic actions stop, the manual tools stay — and your subscription is unchanged.
- Billing & subscriptions: all your subscriptions and invoicesOne page with the subscription status of every service and all your payments with receipts, ready to print or export to Excel.
- Subscribing to a service: plans, payment and renewalEvery service has its own subscription page: plans and limits, the duration (monthly or 3, 6 or 12 months), the launch price on the first subscription, add-ons, the order summary and payment, and the service's payment history.
- Billed through ShopifyIf your business is connected through the Kauthar app on Shopify, every Kauthar subscription is added to your Shopify invoice, and you approve the amount on Shopify's official page.
- When a service subscription ends: only its pages stopWhen a service's subscription or trial ends, only that service's pages stop; the account, your other services, your team and your settings keep working, and your data is kept until you renew.
- Renewal reminders and the direct pay linkBefore the trial or subscription of any service ends, Kauthar reminds you in the dashboard, by email and on WhatsApp from its official number — with a direct pay link that renews without signing in.
- Paying for your subscription onlinePay for or renew your subscription online by bank card or e-wallet; it activates as soon as the payment is confirmed, with a receipt.
- AI customer support plans and pricesThree plans for the «AI customer support» service (Basic, Pro, Business), monthly or for 3, 6 or 12 months, with optional add-ons; prices are shown in your country's currency. Every other service has its own plans on its subscription page.
- Launch price and the monthly optionSubscribe monthly at the regular price, or get the “Launch price” on your first paid subscription to any service for 3, 6 or 12 months — it renews at the regular price.
- Managing and renewing your AI customer support subscriptionThe «Subscription» page for the «AI customer support» service: your plan, its end date and your usage, plus renewing, changing plan and paying online in minutes.
- Extra users (seats)Add team members beyond your plan's users at any time, and pay only until your current subscription ends.
- AI customer support expiry alertA countdown bar shown to the owner and admins before the «AI customer support» subscription or free trial ends; after it ends, only this service's pages stop.
- Monthly AI reply allowanceA clear monthly allowance of AI replies, with alerts at 80% and 100%, an automatic reset at the start of each month, and extra reply packs when you need them.
- Upgrading with credit for what you paidMove to a higher plan at any time; the value of the paid days left on your current subscription is deducted from the price automatically.
- Payment receiptsA complete history of your subscription payments, with a printable receipt for every payment (showing the equivalent in your currency where relevant) and an Excel export of the history.
- Price calculator on the Kauthar websitePick your country, term, services, plans and expected usage, and the page computes the exact total in your currency, adding the needed add-ons automatically when your usage exceeds the plan allowance.