Subscribing to a service: plans, payment and renewal
Every service has its own subscription page: plans and limits, the duration (monthly or 3, 6 or 12 months), the launch price on the first subscription, add-ons, the order summary and payment, and the service's payment history.
Vue d’ensemble#
From the service card in My services (the Details or Renew button) you reach the service page and then Subscription. It shows your current subscription status and usage counters, then the plan cards (Starter, Pro, Business) with each plan's limits, and the duration switch (monthly or 3, 6 or 12 months, with the saving shown); on a first subscription of 3 months or more the Launch price appears next to the regular renewal price. The Order summary updates instantly with the items, the total and the date the subscription starts, then Pay now takes you to a secure payment page. The Add-ons section shows what you can buy on your plan (such as 30 extra posts for this month, or an extra mailbox), and Payment history lists this service's payments with receipts, print and Excel. When the subscription ends, the service's pages stop: the owner and managers are sent to the renewal page, and agents see a page saying the service subscription has ended and to contact the account manager. Upgrading to a higher plan starts today with credit for the remaining days; renewing on the same plan starts after the current period ends.
- Pour qui ?
- Business owner / manager
- Où le trouver ?
- My services → service card → Details → Subscription
Pas à pas#
- In My services, click Details (or Renew) on the service card, then Subscription.
- Choose the plan and duration; review the Order summary, the total and the start date.
- Click Pay now and complete the payment on the secure payment page.
- When you return, a confirmation message and a Receipt button appear, and the service status updates in My services.
Astuces#
Bon à savoir#
Questions fréquentes#
Do I need an AI customer support subscription to subscribe to another service?
No; each service is bought on its own. The AI customer support plans include a number of Business email mailboxes, and the Business plan includes the Social media manager, so those services show as Included in your plan.